Return & Refund Policy

Eligible products may be returned within 30 calendar days after confirmed delivery. To remain within the return period, contact us before the 30-day period expires. Eligibility remains subject to the conditions below.

Before sending an item back, contact service@elverdan.com. Include your order number, the product you wish to return, the reason, relevant photographs or videos where appropriate, and photographs of the exterior packaging and shipping label for a damaged, incomplete, or incorrect order. Customer support will review the request and provide instructions if approved.

Except where an item is damaged, defective, incorrect, incomplete, or otherwise protected by applicable law, a preference-based return should generally be unused, complete, unaltered, not intentionally damaged, and accompanied by proof of purchase. Include all original parts, accessories, inserts, and included materials, using original protective packaging where reasonably possible. The item must be in a condition allowing reasonable inspection or resale. Opening the shipping package alone does not automatically make an item ineligible.

Elverdan™ offers wooden learning activities, puzzles, writing tools, art materials, and desk essentials. Depending on the product, minor variation may occur in wood grain, surface finish, color tone, dimensions, or included design details. Such variation is not necessarily a defect. If the appearance does not suit your preference, you may request an eligible return within 30 days; absent a confirmed product or fulfillment problem attributable to us, this is a preference-based return.

Do not automatically send merchandise to our registered business address. After a request is reviewed and approved, customer support will provide the appropriate return warehouse address and instructions. Unauthorized parcels or returns sent to an unapproved address may be delayed, rejected, lost, or ineligible for processing.

Certain products may not qualify for preference-based returns because of personalization, condition, safety, or other legitimate considerations. Examples include customized products, gift cards, products clearly marked “Final Sale” before purchase, items materially altered or misused after delivery, and products returned with missing parts or in a condition preventing reasonable inspection. Discounted items remain eligible unless clearly identified as final sale or non-returnable before purchase. Applicable consumer rights remain unaffected.

Inspect your order promptly. If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us within 7 calendar days after delivery. Include your order number, issue description, and clear photographs or videos of the item, packaging, and shipping label where appropriate. For a confirmed error attributable to us, we will provide an appropriate replacement, refund, reshipment, return, or other reasonable solution without additional costs caused by that error.

For a change of mind, style preference, incorrect customer selection, or another reason not attributable to us, the customer is generally responsible for return shipping. For a confirmed damaged, defective, incorrect, incomplete, or materially different product caused by our error, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error. Original shipping charges are generally non-refundable on preference-based returns; eligible charges from a confirmed error will be addressed in the resolution. No restocking fee is charged for an approved return.

For a preference-based return, use a reliable, trackable service and retain the shipping receipt and tracking number. We cannot guarantee receipt of a parcel shipped without tracking or sent to an address not supplied by customer support. The customer is generally responsible for a preference-based return package until received at the approved destination.

After an approved return arrives at the designated location, it may be inspected for compliance with the applicable conditions. Once received, inspected, and approved, the eligible refund will be initiated to the original payment method within 5–10 business days. The bank, card issuer, or payment provider may require more time to post the credit.

Approved refunds are normally issued to the original payment method. If that method cannot accept the refund, customer support will work with the applicable payment provider on an appropriate alternative where permitted. Depending on circumstances and product value, a refund or replacement may sometimes be provided without requiring return after customer support reviews the request.

Exchanges depend on inventory and product availability. Minor differences in natural wood grain, finish, or color tone may occur between pieces. If a direct exchange is unavailable, you may be asked to complete an approved return and place a new order.

Submit cancellation requests as soon as possible. We will make reasonable efforts to cancel before fulfillment begins; cancellation cannot be guaranteed once processing, packaging, shipment preparation, or dispatch has started. No cancellation fee is charged when an order is successfully canceled before fulfillment.

This policy explains our standard procedures and does not limit rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.